Breakout Workshops Offer Diverse Selection of Topics

Session # 1 • 9:00 - 10:15 a.m.
PTLA's 2008 Lodging/Human Resources Conference, “The Changing Face of Hospitality”

The PA Tourism & Lodging Association will host the Lodging/Human Resources Conference on Tuesday, April 29, 2008, at the Holiday Inn Harrisburg East.

The Conference theme “The Changing Face of Hospitality” will offer professional resources for all levels of management and human resources. The Conference will also feature the Spirit of Hospitality Awards Reception, as PTLA recognizes the industry’s most outstanding professionals. Components will include a keynote address by Don Landry, CHA, former chief executive officer of Sunburst Hospitality Corporation and president and CEO of Choice Hotels International; and Mark V. Lomanno, president of Smith Travel Research, will offer a presentation titled “The State of the Industry.” In addition, 12 outstanding informational workshops will be provided on a variety of topics from Leadership/Management Skills, to Internal Theft, to HR Basics. The Conference will also offer a Trade Show, with over 30 exhibitors expected, to give you the opportunity to see first hand the latest products and services available to the industry.

	Internal Theft: Death by a Thousand Cuts Brad Bonnell, IHG [speaker's bio] Participants will learn of proven techniques for substantially reducing losses to employee theft in the hospitality industry. I promise that as a result of attending this presentation each participating property will achieve at a MINIMUM a $7,300 annual increase in its GOP!!
	The Magic of Leadership Five Quality Keys to Igniting Your Potential and Profitability Bob Stearns, Enlightened Leadership [speaker's bio] Discover how the presenter created a 51% increase in profitability on only a 5% increase in sales, using the Five Keys as General Manager of a Hotel in Western Pennsylvania. Learn how he later leveraged the same Five Keys to lead another Pittsburgh company to win the prestigious National Malcolm Baldrige Award. Find out how these Five Keys enabled Ritz Carlton Hotels, Sunny Fresh Foods, Bama Foods, and Pal's Sudden Service Restaurant to also win the Baldrige Award. Most importantly, learn how to increase the profitability of your business by using the Five Keys to unlock the fullest potential of your people.
	"I Hired employees and people showed up" Understanding people to improve Selection, Development and Retention Steve Picarde, President, PI Midlantic [speaker's bio] This workshop will focus on understanding behavior and how that can help you to become effective in achieving your objectives. It also includes clearly defining expectations/key results, motivating and developing your employees to be the best they can be and identifying the specific behavioral attributes needed to be consistently successful and then using those as a benchmark against applicants and existing employees to determine the right fit.
If you would like to make the presentation “I hired employees and people showed up” more personally rewarding to you, we extend an offer to complete a complimentary Predictive Index Survey. The Predictive Index, used by 7,000 companies in 140 countries, is a behavioral assessment tool that measures an individual's natural behavioral style, how they will approach leadership, and how they will relate to others. You will find the results interesting and applicable. Should you wish to complete a survey, simply email a request to apicarde@pimidlantic.com and put Lodging/HR Conference in the heading. Your results will be available at the workshop.
Hospitality: The Heart of Community Diversity Moderator - Carol Eicher, Penn State Hospitality Services [speaker's bio] Panelists: - Denise Hinds-Zaami, Ph.D, Pennsylvania State University, Educational Equity [speaker's bio] - Christina Johnson, Owner, Panache Expressions [speaker's bio] - Mi A Kim, Pennsylvania State University [speaker's bio] - Frank Vasquez, Manpower North America, Inc. [speaker's bio] - William Welch, Mayor, State College Borough [speaker's bio] The hospitality industry is poised to be leaders in diversity and community outreach which results in becoming an integral part of the community as a whole rather than just another business. Our industry's success in relationship management can be applied to diversity relations in all facets of the community including, but not limited to, residents, community groups, municipalities, schools, and businesses. Learn from this panel about their experiences and how to position the hospitality industry as a vehicle of change within your community.