Pennsylvania Travel Council
Address
AHMA

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This Pursuit is NOT Trivial! The 2010 Sales & Marketing Conference is a one-day event loaded with information to ensure your sales and marketing efforts outwit and outplay the competition!



Dave Hamilton, Senior Vice President, Signature Worldwide
Dave Hamilton has the distinction of becoming Signature Worldwide's first full-time employee. He joined the company in 1992 as a director of training, became vice president of training in 1995, and moved onto senior vice president and company principal a year later.

Hamilton, who has more than 30 years of hospitality industry experience, knows first-hand the challenges faced in today's very competitive marketplace. He has gained a wealth of knowledge by working directly with hundreds of hotel managers, and thousands of sales and service personnel across the country.

Hamilton has used his personal exposure to develop many of Signature's training programs, which have been implemented throughout the United States, Canada, Europe and Asia. He is now responsible for Signature's sales and service training at contact centers, casinos and spas. Hamilton also works with clients to custom design training that focuses on the guest experience.

Prior to working at Signature, he served in a management capacity at a variety of different hotels. A graduate of the State University of New York at Delhi, Hamilton is a prominent industry speaker and educator.

Let’s All Play Nice: Four Keys to Legendary Customer Service
Dave Hamilton, Senior VP, Signature Worldwide Business and Training Solutions

Many institutions make a fundamental service mistake by thinking that customer satisfaction only happens at the front desk. In this engaging presentation, Signature Worldwide will discuss how the consistent delivery of exceptional service doesn’t start with your front line staff but rather with your senior management team and your board of directors. We’ll reveal the four critical things a company can do to address this important business issue and start providing legendary customer experiences immediately.